No 30-page legalese designed to confuse. The rules of using Synchronize, in fewer than 2,000 words.
"By using Synchronize, you agree to be a kind, honest member of the community. You're responsible for what you post and book. We're responsible for running the platform fairly. If something serious goes wrong, we have a process. If something minor goes wrong, write to us first."
These terms are an agreement between you (the person using the platform) and The Connection Catalyst LLC, operating as Synchronize, registered at 108 West 13th Street, Wilmington, Delaware 19801, United States. By creating an account, joining the waitlist, or using any part of the platform, you agree to these terms.
If you are using Synchronize on behalf of an organisation (a venue, a retreat, or a company), you confirm you have the authority to bind that organisation.
You must be 18 or older. You must be able to enter a legally-binding contract. You must not be barred from using the platform under any prior decision (Tier 3 removal, see Code of Conduct).
Practitioners must additionally complete the application + endorsement + first-three-reviews process described on the Modalities page before being listed publicly.
You can post: events you're attending, reviews of practitioners and venues you've actually engaged with, photos and content related to your real experience on the platform.
You may not post: false claims, paid endorsements not disclosed as such, defamatory content, spam, content that violates someone else's rights (copyright, privacy), illegal content, or anything in breach of the Code of Conduct.
You retain ownership of what you post. You grant us a non-exclusive licence to display it on the platform, host it on our infrastructure, and use anonymised aggregate insights from it (e.g. "Lisbon members loved breathwork last quarter") to improve the service. We will never sell your individual content to third parties.
When you book a session, event, or retreat through Synchronize, you are entering a transaction with the practitioner, venue, or producer — not with us. We facilitate the booking and payment, but the practitioner is the legal counterparty for the service.
Cancellation policies are set by each practitioner / venue / producer and shown clearly before you book. Refunds and disputes are governed by those stated policies. Where a practitioner fails to honour their stated policy, the stewardship team may intervene, and the platform may refund at our discretion.
Practitioners and businesses list on the platform free of charge. Synchronize earns a commission on completed transactions. Exact rates, together with full commercial terms covering payout schedules, tax obligations, and refund handling, are presented at the point of onboarding. Practitioners and businesses who join before launch will receive discounted commission rates. The rates will be confirmed at launch and set out in the commercial terms presented at onboarding.
The platform is a tool. We do not promise:
To the maximum extent permitted by law, the platform is provided "as is". We exclude warranties not expressly given here. Where law requires us to provide warranties (e.g. consumer-protection legislation in your jurisdiction), those statutory rights apply and these terms do not override them.
Synchronize is not a healthcare provider. Practitioners on the platform offer wellness services that complement, but do not replace, medical care. If you have a medical condition, talk to a licensed clinician. Practitioners are required to make no medical claims (see Code of Conduct, Tier 3) — but you remain responsible for your own health decisions.
Where a session involves physical or psychological intensity (breathwork, ceremony, extended fasting, cold exposure, etc.), the practitioner will give you the relevant pre-session information. Read it. Don't proceed if you have contraindications.
To the maximum extent permitted by law, our total liability to you for any claim arising from these terms or your use of the platform is limited to the greater of (i) the fees you paid us in the 12 months before the claim arose, or (ii) one hundred US dollars.
We are not liable for indirect, consequential, or special damages — for example, loss of profits, loss of opportunity, loss of business reputation. This is a standard cap; it does not limit liability for fraud, gross negligence, or anything else that cannot lawfully be limited.
You can close your account at any time. We can suspend or close yours under the Code of Conduct framework — Tier 1 doesn't cause closure, Tier 2 may pause your account, Tier 3 closes it permanently. Where we close an account, we tell you why.
We will email you at least 30 days before any material change. Material changes include changes to fees, to the rights you grant us, or to the dispute-resolution process. Minor edits (typo fixes, formatting) are logged in the changelog at the bottom of this document.
If something goes wrong, we ask you to write to us first — use our contact form. We will respond within 14 days and try to resolve the matter directly. Most things are resolvable this way.
If we cannot resolve it, these terms are governed by the laws of the State of Delaware, United States, and the courts of Delaware have jurisdiction. Where you are a consumer in the EU or UK, this does not deprive you of the protection of mandatory consumer-protection laws in your country of residence, nor of your right to bring proceedings in your local courts.
All payments on Synchronize are processed by Stripe. For payment disputes — including chargebacks, failed transactions, and refund requests where the practitioner or platform has not responded — Stripe's own dispute resolution process applies. You can initiate a payment dispute directly with Stripe or through your card issuer. We cooperate fully with all Stripe dispute processes and will respond to any evidence requests within the required timeframe.
Cancellation and refund policies are set individually by each practitioner or venue and shown clearly before you book. Where a practitioner fails to honour their stated policy, use our contact form — the stewardship team will review and may intervene.
Most agreements save the important protections for the end and bury them in dense paragraphs. Ours are short.
If part of this fails, the rest holds. If a court finds any clause here unenforceable, that clause is removed and the rest of these terms remain in force.
We may transfer these terms. If Synchronize is ever acquired, merged, or restructured, these terms transfer with it. Your data continues to be governed by the Privacy Policy, and we will tell you before anything material changes.
Things outside anyone's control. We are not liable for failures caused by events beyond our reasonable control — outages at our infrastructure providers, natural disasters, or similar.
This is the whole agreement. These terms, the Privacy Policy, and the Code of Conduct together form the agreement between us. They replace anything said informally before.
All enquiries go through our contact form — select the topic that fits and it reaches the right person directly. General questions, data and privacy queries, and Code of Conduct reports are all handled there.
These terms are a living document. We will continue to refine them with the community, with our lawyers, and as the platform evolves. The intent is always: clear, fair, written to be understood.